That’s right! It’s time to spring into action to ensure you satisfy your customers here in Macomb County and around the world. There are many things salespeople do to build customer relationships and confidence, in an effort to satisfy them. A recent article in Selling Power magazine stated that the number one complaint customers have is; “It’s not what I expected.” Here are some things you, and your sales Partner, can work on to increase customer satisfaction:

Give them a “good” handshake

Value them, not just their business

Listen to them, understand their needs and expectations

Follow-up and make sure they are satisfied with their decision

Relate to them on a personal basis; birthdays, children’s accomplishments, their successes

Exceed their expectations

Sure these are obvious steps to sales success. But many sales people fail to deliver everyone of these for every customer. Honestly review these skills and set a plan to improve on one or two. It’s early in the year. Spring into satisfying your customers and grow your sales through Partnering To Success. What are some unique ideas you have to insure customer satisfaction.

Ralph R. Roberts  GRI CRS

"Official Spokesperson of Guthy-Renker Home"

Author of Flipping Houses For DUMMIES

30521 Schoenherr

Warren, MI 48088

Office: 586-751-0000

Fax:   586-582-1694

Lois Maljak: 810-533-3448

ralphroberts@ralphroberts.com

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