I have to relate this story to you, it disturbed me to no end and still does to this day. Not much rattles my brain, I think I have pretty much heard it all (or done it all). The names have been deleted to protect the identities.
I had a client in my chair the other day that I have not seen in over a year. This is common, people bounce around all the time, that is not what disturbed me. Her hair was a mess, jacked up to high heaven. I never ask who did the clients hair prior to me, it's one of my policies. Secondly, I never tear down another stylists work, I let the client do that themselves. She told me that a friend does her hair at another salon and she was coming to me to "fix" it. I know this other stylist very well, that's not what disturbed me either.
This is what distrubed me....
I finally asked her if she had been seeing the same stylist who has been wrecking her hair. She said she always sees her and every time, something is screwed up about the haircut, this time it was out of control, and it was. At this point I had to stop what I was doing and ask her point blank for my own insight why she would stay with the same person if they kept ruining her hair.
This is what disturbed me more.....
She said not only herself, but a group of women from an organization that both they and the stylist shared went to her. They apparently ALL had gotten messed up every time all the time. She explained further that they only went to her because they knew the stylist friend had been going through some hard times with a divorce and was a single mom. They thought it proper to give her their business at the sacrifice of their hair. They all believed that leaving her was not the best answer and if they did leave, the stylist would fail as a person and be left destitute. Evidently this last haircut put my client over the edge and had to do something.
So this is what disturbed me to no end.....
I put this into perspective. If this stylist had a group of several women that stayed with her out of sheer pity, then I assumed she had a larger group that stayed with her for the same reason. Pity. This stylists business was held together by the pity of others. Every dollar that stylist recieved was out of goodwill and guilt. I couldn't fathom it.
Pity is something we should not give another human being. Compassion, yes. Pity, no. As human beings we should help the person being pitied to help themselves or not help them at all. I believe that if you pity someone, you are putting them much lower than you, lower than humaity itself.
As a business person behind the chair, I can not fathom having a clientelle based on the fact that they feel sorry for me because I might be down on my luck, or not being able to make ends meet.
I like Meijer. But if Meijer starts selling me bad meat or wilted vegetables, I sure as heck wouldn't keep shopping there until they could get their act together. Bottom line is this, if the product is bad, don't buy it.
Phil Stone is a Master Stylist at BIANCHIS salon and Spa in both Clinton Twp. and Troy MI.
www.myspace.com/phil_stone
www.modelmayhem.com/philstone